7 Mainpro+ Credits
Explore the clinic’s readiness for change
Identify the stakeholders
Identify the resources
Identify enablers and challenges
Establish the team
Identify improvement opportunity (problem)
Specify and set an aim
Check back for more sessions coming soon!


9 Mainpro+ Credits
Create a measurement plan – identify the measures and data sources
Identify root causes of the problem
Brainstorm fixes – identify change ideas
Test the change ideas (PDSA cycles)




 Check back for more sessions coming soon!

About the workshop

This two-part introductory level workshop, developed in partnership between the College of Family Physicians and partners across Canada, provides participants with a practical introduction to basic QI techniques that participants can implement in their practices with their teams.

These include a practical step-by-step planning and implementation model that takes participants through the steps of establishing a team, identifying an area for improvement, setting practice-relevant goals, developing a plan and going through small iterative cycles of plan, do, study, act to achieve change.

Overall Goal of Part 1

  • Introduce participants to the basic concepts and approaches that support practice improvement
  • Nurture a culture of curiosity

Learning objectives Part 1

  • Define quality improvement (QI);
  • Describe the Quadruple Aim and the Six Dimensions of Quality;
  • Compare quality assurance (QA), quality improvement (QI) and Research;
  • Defend the position that:
  • Continuous practice improvement is a part of everyday practice;
  • Practice improvement represents a spectrum of activities;
  • Practice improvement can be done in small steps to achieve long term gains.
  • Describe different opportunities and sources to identify opportunities for improvement.
  • Describe the key activities inherent in successful practice improvement initiatives.
  • Describe approaches that can be used to undertake QI (from simple changes to using the Model for Improvement).

Pre- and Post-course workshop exercises:

  • Pre-workshop:
    • Participants must complete self-assessment surveys on their knowledge of and attitude to QI
  • Post workshop:
    • 5W2H Tool – this Tool will ensure that you have identified the key information to starting your practice improvement journey.

Overall Goal of Part 2

  • Delving deeper into some of the concepts introduced in Part 1
  • Doing more hands-on application and practice through interactive exercises

Learning objectives Part 2

  • Apply the Model for Improvement to a specific QI project and evaluate an aim statement
  • Get familiar with tools such as the QI Charter and understand the importance of documentation in QI
  • Build a measurement plan for your QI project
  • Determine root cause of your problem and identify a change idea that will address the cause
  • Apply the PDSA cycle to change ideas and get familiar with the basic approach to evaluating improvement by analysing data

Pre- and Post-course workshop exercises:

  • Pre-workshop:
    • Participants revisit their basic 1-month post course aim statement that they prepared after completing PIE Part 1, revise and review it to ensure it is SMART
  • Post workshop:
    • Exercise 1: Complete a root cause analysis, using an appropriate tool, e.g. fishbone diagram or process map (4 weeks after)
    • Exercise 2: Complete a project charter upon returning to their practice (6 weeks after)

Duration of Each Workshop

3.5-hour workshop (half-day)